Frequently Asked Questions
Q: What services are offered by Columbia River Community Health Services?
A: The clinic offers a wide range of medical services including: Well baby exams, well child exams, childhood immunizations, sports physicals, men’s and women’s health exams, CDL physicals, employment related drug screenings, chronic disease management, diabetes management, adult immunizations, flu shots, and access to other health related services.
Q: Do I need an appointment to be seen?
A: No, you are not required to have an appointment to be seen. However, if you choose to be seen as a walk in patient you may be required to wait until a provider has the time between scheduled patients to see you. It is always best to call ahead and see if there is room in the schedule to be seen before you come in.
Q: What insurance plans do you accept?
A: We accept many different insurance companies including: Medicare, Medicaid, OHP, Care Oregon, Corel, Family Care, First Choice, First Health, HealthNet, KMSB, Liberty Northwest, Life Wise, Marsh Advantage, ODS, Oregon Medicaid, Pacific Source, Paula/AgriComp, Providence, Regence Blue Cross, Safeco, SAIF, SIM, Sterling Life Insurance, Union Pacific Employee Health, United Health Care, Wausau, Zurich, and many, many others. The best way to be sure we take your specific health insurance is to call and ask or check with your insurance carrier.
Q: Do I have to have health insurance before I can be seen?
A: Absolutely not. Columbia River Community Health Services is a not for profit Federally Qualified Health Center. This means that we see all patients regardless of their ability to pay. We also offer a sliding scale fee program for low income individuals.
Q: How do I know if I qualify for the Sliding Scale Fee Program?
A: Qualification is based on several factors including income and number of people living in the household. You can contact our outreach workers for more information or download the sliding fee application form located in the forms section of this website. You will need documentation which may include any of the following: three months most recent pay stubs, most recent tax returns, most recent W-2 forms, most recent bank statement. If you are receiving any other assistance such as foods stamps, social security income, unemployment income, pension income, AFDC, etc., we will need proof of that as well.
Q: Do I need to bring anything with me to my appointment?
A: Yes, you will need to bring all of the medications you are taking, including over the counter non-prescription medications as well as herbal supplements and vitamins*. You will also need to bring a form of picture identification and any insurance information you have.
*You can ask your provider for a convenient “My Meds” Card to carry in your pocket that will list all of your medications and their dosages.
Q: Do I need to bring anything with me to my sports physical appointment?
A: Yes. For a sports physical appointment you will need to wear loose fitting fitness type clothing like shorts or sweats. If you wear jeans or denim shorts you will have to change into a medical gown for your physical. You will need to bring with you the following items: Any paperwork given to you by the school or entity requiring the physical, all parental permission slips must be signed, immunization records, and glasses if you wear them.
Q: Do I need to bring anything with me to my CDL physical appointment?
A: Yes. For a CDL physical you will need to bring with you the following items: previous DOT card if you have one, glasses if you wear them to drive and a hearing device if you use one to drive.
Q: Can I get dental care through Columbia River Community Health Services?
A: Yes. Columbia River Community Health Services contracts with Advantage Dental, Eastern Oregon University/ODS Companies and Medical Teams International to provide reduced cost dental care for the clinics sliding scale fee patients. Appointments and payment must be made through Columbia River Community Health Services.
Q: Can I get mental health care through Columbia River Community Health Services?
A: Yes. Much like the dental care provided through Columbia River Community Health Services, mental health counseling is provided by the clinic through a partnership with Woody Koenig, LCSW of Hermiston. Appointments and payment must be made through Columbia River Community Health Services.
Q: What other services can I get through Columbia River Community Health Services?
A: For those who qualify the clinic also offers low income services such as pre-natal care, breast and cervical cancer screenings, mental health counseling, substance abuse assistance, local transportation to and from appointments at the clinic, and low cost medications. Call and speak to one of our outreach workers for more information on these programs.
Q: What services can you offer local businesses?
A: We offer many services for businesses. We offer pre-employment drug screening and physicals, respirator fit tests, hearing tests, pulmonary function tests, and on site vaccination clinics. For more information on services available to businesses please call and speak with our occupational nurse.
Q: What is a copay?
A: This is the amount paid by an insured patient for each office or emergency department visit or purchase of prescription drugs in addition to the amount paid by the insurance company. Columbia River Community Health Services asks that you are prepared to pay your copay if applicable at each office visit.
Q: What is a deductible?
A: This is the stipulated sum the covered person must pay toward the cost of medical treatment before the benefits of the program go into effect. The deductible may be annual or payable only once and may vary in amount from program to program.
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